By Juan Montoya
No, the prize doesn't go to the parking meter inspectors withe the traffic department, the building inspectors, or even the motorcycle cops.
It goes, hands down, to the staff of the pharmacy of the Brownsville Community Health Center (DBA New Horizon Medical Center) at 191 E Price Rd.
The center is a federal government qualified health center and offers immunizations, physicals, prescription medications, eye exams, and many more medical care programs are offered by doctors, nurses, and medical professionals.Up to the point where the clients reached the pharmacy, everything flowed smoothly. The receptionists were polite, and the medical staff was professional and empathetic in their treatment of the clients.
All that changed when they get to the crackerjack pharmacy staff. Since the center treats patients based on their incomes, many are poor and can't afford private care.
We heard that on Wednesday clients went around the corner of the medical department prescriptions in hand and walked into a darkened office. That was about 1:25 and the sign on the door said the pharmacy opened at 1:30. A woman walked in, saw that the pharmacists and aides were chatting it up in the area behind the counter that was still dark and sat down to wait.
Although the workers could see her sitting there, no one acknowledged her and the lights in their area were kept off.
As the time passed, the woman grew impatient and at about 1: 45 she walked over to the window and asked them if the pharmacy was open. One of the women behind the glass told her it wasn't and it wasn't until 1:50 that the staff turned on the lights and opened for business.
No one had told the woman – who had been the only one sitting and waiting to be helped until other patients started to arrive – that she needed to take a number.
So she had to wait still further until her number was called and she handed it to the haughty woman behind the counter. As she waited for the prescription to be noted, an elderly woman asked one of the women who was placing the prescriptions in a file, whether she could help her."Can't you see I'm busy?," hissed the woman. "Go find someone else to help you."
The BCHC Pharmacy states in its website that "We pride ourselves in giving the best service possible to our patients."
6 comments:
Things have a way of coming back at these people, you will find that the staff has personal problems as well. Know doubt her batteries died before she had finished with her morning rituals, or she is to good for the job she is in. One day she will hit bottom and will need help, and she will not like to get the same treatment given to her. Remember what goes around comes around.
The director should be held accountable just like the (do nothing)Parks director and every employee, bunch of incompetence people. The problem continues because those are the ones that get promoted and given a pay raise. They even stay there 50 years.
My father is in charge of that pharmacy. If this incident actually happened then why didn’t someone go & complain to a higher up? Of course my father and his staff don’t get acknowledged when they have stayed after hours to make sure everyone’s prescription is filled. My father and his staff don’t get acknowledged when they have gone to the pharmacy after hours to fill a prescription for a patient that was in dire need of their meds. I guess going above & beyond & a feel good story isn’t as interesting as this.
Two wrongs don't make it right, no matter how you have worked hard to give everything to everyone, you screw one sheep and you will be remembered as THE SHEEP SHAFFER.
This is often the case in our city. Have had similar experi2nces at PUB, BISD, and numerous dictor offices. These emoloyees are obviously unhappy at their jobs, loathe power, and prey on the meek. All signs of personal frustrations. Pero aya arriba hay un dios..
At my pediatricians office the receptiinist and nurse ignored me for 15 minutes. Then they had the audacity to say its closing time now. Sorry we just closed. (Pediatrician Patino.) I niw take my business to dr thurber.
I see a lot of unhappy workers in the medical field then any other field of work. To those unhappy employees seek another field of employment and start over. There is always time to improve your situation. If you don't you will become a statistic. Stress, heart attacks, diabetic, psychosis, suicidal ideations, bipolar, are signs and symptoms common among disgruntle employees. Seek immediate treatment and consult a professional in the MEDICAL FIELD!!!
Post a Comment