H-E-B, in partnership with Favor Delivery,
has launched a simple, low-cost solution that gives seniors access to their very own personal shopper by phone, allowing them to get essential food and supplies delivered to them, while remaining in the comfort and safety of their home.
Beginning on Friday, March 20, seniors across Texas, age 60 and older, will be able to place orders with Favor using a curated list of products available from H-E-B.
“We heard from our customers loud and clear, and we’re ready to offer one of the safest, healthiest solutions in the marketplace dedicated to seniors who are worried about going out in public,” said Martin Otto, H-E-B chief operating officer.
“Together with Favor, H-E-B is committed to helping Texans get the products they need while slowing the spread of coronavirus in our communities.”
H-E-B and Favor will staff its Senior Support phone line with volunteers from both companies to accept and process orders over the phone from 11 a.m. to 3 p.m. (updated 3/23), seven days a week.
To access the Senior Support Line, call 1-833-397-0080.
Built by the Favor engineering team, this system allows our company volunteers to process orders remotely from across the state. Seniors can also place their orders on Favor’s website, or by downloading the Favor app and searching for “H-E-B”. Seniors can place an orders via web and app from 11 a.m. to 7 p.m. seven days a week.
Click here for info on how to place an online order using H-E-B and Favor’s Senior Support service.
“Through this same-day service, a Favor Runner will personally shop all orders at H-E-B and deliver directly to the customer’s doorstep within just a few hours,” said Jag Bath, Favor chief executive officer and H-E-B chief digital officer. “To further promote social distancing, Runners will leave all orders placed through the Senior Support Line at the customer’s doorstep, eliminating close personal interaction.”
All delivery and service fees are waived for the first 30 days of the program. Further helping Texans, orders will include a $10 tip, which goes entirely to the Favor Runner, who will personally shop and deliver items.
The response to this program has been overwhelmingly positive — and unsurprisingly, Texans want to help our seniors to make these deliveries even more affordable.
We launched our new Senior Support Fund, an option for people to donate towards the Favor Runner costs of our Senior Support Line. 100% of all funds will be directly applied to seniors’ orders to ensure they have low-cost access to home delivery. Gifts from the Senior Support Fund can only be applied on phone orders by a volunteer.
For more about the Senior Support Fund, visit Favor’s blog here.
All delivery and service fees are waived for the first 30 days of the program. Further helping Texans, orders will include a $10 tip, which goes entirely to the Favor Runner, who will personally shop and deliver items.
The response to this program has been overwhelmingly positive — and unsurprisingly, Texans want to help our seniors to make these deliveries even more affordable.
We launched our new Senior Support Fund, an option for people to donate towards the Favor Runner costs of our Senior Support Line. 100% of all funds will be directly applied to seniors’ orders to ensure they have low-cost access to home delivery. Gifts from the Senior Support Fund can only be applied on phone orders by a volunteer.
For more about the Senior Support Fund, visit Favor’s blog here.
And to make a donation, visit https://favordelivery.com/SeniorSupportFund
1 comment:
10 dollars is too much for delivery it should be a tip not a fixed amount mamones...
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